Project Manager, Digital Transformation Office

Job Summary The Project Manager is responsible for planning, managing, and delivering Microsoft Dynamics 365 Business Central implementation projects from initiation through completion. The role involves coordinating cross-functional teams, managing project schedules, budgets, resources, and risks, while ensuring successful project delivery that meets internal customer requirements, quality standards, and business objectives. The Project Managerserves as the primary point of contact for internal customersthroughout the project lifecycle and works closely withconsultants, developers, and stakeholders to ensure projectsare delivered on time, within budget, and to the agreed scope. Job Responsibilities Project Management · Lead end-to-end Microsoft Dynamics 365 Business Central implementation projects. · Define project scope, objectives, deliverables, timelines, and milestones. · Develop and maintain detailed project plans. · Monitor project progress and ensure timely completion of project activities. · Manage project budgets, resource allocation, and project profitability. · Identify, assess, and mitigate project risks and issues. · Ensure effective change management throughout the project lifecycle. · Conduct project status meetings and provide regular progress reports to management and customers. · Ensure project documentation is complete and maintained. Customer & Stakeholder Management · Act as the primary liaison between customers and internal project teams. · Understand customer business processes and project objectives. · Manage customer expectations and resolve project-related issues. · Build strong long-term internal customer relationships. · Facilitate project workshops, kick-off meetings, and steering committee meetings. Team Leadership · Coordinate functional consultants, technical consultants, developers, and third-party vendors. · Assign project tasks and monitor team performance. · Foster collaboration across cross-functional teams. · Mentor and support project team members when required. Project Delivery · Ensure successful implementation of Microsoft Dynamics 365 Business Central solutions. · Coordinate system configuration, customization, integration, testing, training, and go-live activities. · Ensure project deliverables meet quality standards and customer expectations. · Support post-implementation stabilization and project closure. Risk & Quality Management · Monitor project risks and implement mitigation plans. · Ensure compliance with project governance and company standards. · Conduct project reviews and lessons learned sessions. · Drive continuous improvement in project delivery methodologies. Business Development Support · Assist with project estimation and proposal preparation. · Provide implementation recommendations during solution design discussions. Any other duties as assigned by the supervisor People Requirements Qualifications Bachelor's Degree in Information Technology, Computer Science, Business Administration, Engineering, or a related discipline. Project Management Professional (PMP), PRINCE2, Agile, or Scrum certification is an advantage. Microsoft Dynamics 365 Business Central certification is preferred. Experience Minimum 5 years of project management experience in ERP implementation projects. At least 3 years of experience managing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV implementation projects. Experience managing multiple concurrent projects. Experience working with manufacturing, distribution, finance, or service industries is preferred. Strong understanding of ERP implementation methodologies. Technical Knowledge Microsoft Dynamics 365 Business Central Microsoft Dynamics NAV Microsoft Power Platform (Power BI, Power Automate) is an advantage Microsoft Office Suite Microsoft Project or equivalent project management software Azure DevOps or Jira (preferred) ERP business processes including: Finance Sales Purchasing Inventory Warehouse Management Manufacturing Supply Chain Service Management Key Competencies Excellent project planning and organizational skills Strong leadership and team management abilities Excellent communication and presentation skills Stakeholder management Budget and cost management Risk management Negotiation and conflict resolution Problem-solving and analytical thinking Customer-focused mindset Time management and prioritization Ability to work under pressure and meet deadlines