IT Executive Cum Programmer

Key Responsibilities A) End-User & Desktop Support Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals. Configure, deploy, and troubleshoot Windows systems. Install, configure, and support printers, scanners, and related hardware. Set up and troubleshoot mobile devices (iOS and Android), including email and security configurations. b) Conference Support Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware. Support collaboration and communication services including video conferencing systems (Zoom, Teams). Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance. c) Software & Application Support Coding skills: PHP, HTML, and MS SQL Server; VB 6.0, C#, .NET, and Crystal Reports. Configure, support, and troubleshoot in-house applications and software systems. Provide support for common productivity tools, including Microsoft Office and Outlook. Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems. Assist users with application issues, updates, and usage guidance. d) Infrastructure & Server Room Support Skilled in Fortinet Firewall and VOIP setup, with practical experience in network security and telephony management. Proficient in configuring secure TCP ports and resolving communication issues. Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting. Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment. Escalate complex infrastructure issues to senior engineers or external vendors where required. e) IT Operations & Support Processes Maintain accurate documentation for systems, configurations, and known issues. Assist with onboarding and offboarding of staff, including account setup and equipment preparation. Requirements Possess a college diploma or bachelor’s degree in computer science or a related field, minimum 3 years of relevant work experience. Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.). Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity Fundamental knowledge virtualization technologies (e.g., VMware) Experience with backup procedures and basic data recovery support. Familiarity with endpoint security, and patching processes. Hands-on experience with meeting and conference room technologies. Ability to work with vendors and service providers for issue resolution and equipment support. Strong team player who works well with others across technical and non-technical teams. Good communication and interpersonal skills; able to explain technical issues clearly. Able to multi-task, work methodically, and meet deadlines in a fast-paced environment.