Director, Pricing And Market Access (IT Software)

As a member of the Management Team, the Director is accountable for revenue growth, profitability, financial reporting, team development, and maintaining Company's reputation for excellence. The role requires a minimum 65% billable contribution, leading high-value client work while driving sustainable business growth. Key Responsibilities · Provide overall leadership of Pricing and Market Access team · Set and deliver the strategic direction of the business unit in alignment with company objectives · Manage, develop and nurture a high-performance culture aligned to company values and focused on collaboration, accountability, and excellence · Lead recruitment, development, retention, and succession planning across the team working closely with the MISSION recruitment team · Conduct performance appraisals (Room to Grow) and ensure structured professional development for all team members consulting staff at all levels · Oversee resource planning to ensure optimal allocation and utilisation · Work closely with The MISSION (Finance, People Team, IT, Legal, Compliance) to ensure operational effectiveness · Liaise with Chief Executive where legal counsel and external advisors where required · Hold full accountability for revenue growth, profitability, and financial performance · Oversee financial reporting, forecasting, and cost management. Skills & Experience Financial & Operational Accountability · Ensure projects are delivered in a timely and profitable manner · Monitor business performance metrics and take corrective action where necessary · Maintain compliance with financial reporting, audit requirements, and company policies · Develop and implement internal processes and tools to maintain operational efficiency and quality standards Business Development & Brand Growth · Lead business development strategy to drive revenue growth and expand market presence · Develop and maintain strong client relationships, ensuring long-term retention of key accounts · Build and enhance the Company brand in the pricing and market access space · Identify and develop new service offerings that differentiate Company from competitors. · Lead the RFI and RFP response process, including scoping, design, costing, and negotiation of fees and expenses · Develop and manage supplier and cost-effective sub-contractor partnerships · Serve as final signatory for supplier MSAs, Statements of Work, and invoice approvals · Identify opportunities to leverage broader capabilities to increase revenue and profitability Client Leadership & Strategy · Act as senior lead on key client relationships, managing complex or sensitive discussions including scope changes and negotiations · Ensure high levels of client satisfaction and retention · Provide strategic oversight and senior input across client engagements · Develop high-level strategic recommendations and ensure quality of deliverables Project Delivery (min 65% Billable Expectation) · Lead and contribute to project delivery across multiple engagements · Delegate project work appropriately based on team capability and development goals · Ensure rigorous quality control across all outputs(reports, presentations, recommendations) · Direct and review secondary research activities, when needed. · Review and validate primary research materials · Conduct senior-level stakeholder discussions where required · Lead advisory boards, workshops, and training sessions, including preparation of strategic content · Review and approve final reports and recommendations from meetings and research activities Quality & Knowledge Management · Establish and continuously improve quality assurance processes and standards · Lead initiatives to enhance internal knowledge management systems · Maintain deep subject-matter expertise and act as a recognised internal authority within a specific market or discipline · Ensure insights and learnings are effectively shared across the organisation Compliance & Governance · Develop and uphold company policies, ensuring adherence across the business · Ensure compliance with legal, financial, and regulatory requirements · Maintain appropriate oversight of contractual, financial, and operational governance Key Performance Indicators (KPIs) · Revenue growth and profitability targets · Client retention and expansion rates · Project billable (65%+ target) · Team engagement, retention, and development · Successful delivery of high-quality, profitable projects · Growth of company’ brand and market…