Senior Application Support Analyst

Responsibilities: To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc. To provide support during end of day batch run. To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard. Requirements: Minimum 8 years of experience working in IT support service delivery in the banking/financial industry. Minimum 5 years of experience on enterprise tools MQ, Control M OR Connect Direct. Minimum 5 years of experience on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc Good analytic and problem-solving skills Experience in L2 or L3 production support Bachelor’s degree of Computer Science, IT or Engineering Must be familiar with OS/400 system Must be familiar with RPG, COBOL language Experience with Silverlake banking system is good to have. Interested candidates, who wish to apply for the above position, please send in your resume ajay.sharma@persolapac.com We regret to inform that only shortlisted candidates will be contacted PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R24123179 (Ajay Sharma) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.