IT Support (End User Environment) - East

Support Hours - Mon to Fri , Office hours Support Sites - Ubi (Main Office) and customer's site - Lorong Chuan Responsibilities: Perform troubleshooting for Windows client platform related issues. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Perform service request related to Windows client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in Windows client platform implementation/upgrade project. Perform follow-up with vendor on replacement of hardware. Perform asset management & update asset records. Perform user account management (eg. Create password, reset password & delete) Perform local server administration to facilitate software distribution & patch management service. Manage Windows client platform implementation / upgrade project. Ensure service level meet requirement. Propose and implement action plan when required. Prepare Operations reports weekly (Eg. Virus, System failure, backup) Requirements Diploma in Information Technology Minimum 3 years of experience in L2 IT Support, preferably in end user environment Experience with networking concepts (TCP/IP), Windows/Wintel environments, and Active Directory administration Experience in troubleshooting hardware, software, and production system-related issues within operational environments Strong analytical, troubleshooting, and problem-solving skills with ability to work independently during shift operations Required to support end user profiles island wide (must be comfortable with roaming to client sites as & when required in Singapore) We regret to inform that only shortlisted candidates will be notified. Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 •Registration ID (Ngiam Xinyi) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available athttps://www.persolsingapore.com/policies. You acknowledge that you have read ,understood, and agree with the Privacy Policy.