End User Support Engineer

Required to work on monthly rotational day shift 6:00am to 3pm OR 8:30am to 5:30pm You will play a key role in maintaining a stable, secure, and efficient IT environment, supporting users across hardware, software, and network infrastructure while contributing to continuous improvement initiatives. Key responsibilities Provide end-user support for hardware, software, networking, and communication issues Troubleshoot and resolve complex IT incidents and service requests Ensure users' technical issues are resolved promptly and effectively Maintain a stable and supported PC environment across the organization Provide support for printers and print management systems Manage and support Microsoft Active Directory (AD) (user accounts, access control, policies) Work with ITSM tools to log, track, and resolve incidents and service requests Support network services including DHCP, DNS, and general connectivity troubleshooting Maintain IT asset lifecycle management Required background and experience: ITIL Foundation preferred Experience working with an IT Service Management (ITSM) tool Hands-on experience with Microsoft Active Directory Strong understanding of hardware & software troubleshooting Strong understanding of networking fundamentals (DHCP, DNS) Strong understanding of IT infrastructure and user environments Experience with printer troubleshooting & print management Experience with IT Asset Lifecycle Management (CMDB) Experience with documentation and knowledge article creation Strong customer-oriented mindset EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.