Infrastructure Engineer

Job Scope Perform daily infrastructure operations and BAU support. Monitor systems, investigate alerts, and resolve incidents within SLA. Support server build, configuration, deployment, and maintenance activities. Execute system patching, upgrades, and approved change requests. Perform on-site and remote support for OS / middleware / network troubleshooting Assist in incident investigation and Root Cause Analysis (RCA). Maintain operational documents, SOPs, and runbooks. Ensure compliance with bank security policies, audit requirements, and regulatory standards. Coordinate with client, vendor, and internal support teams for issue resolution and service delivery. Any other ad-hoc duties as required or assigned Requirement Bachelor’s degree in information technology/information systems/computer science or its equivalent 4–7 years of experience in Infrastructure Support, System Administration, or System Engineering with relevant skill set. Good understanding of Incident, Change, and Problem Management processes. Ability to work effectively in a high-availability, mission-critical production environment. Experience in software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area. Knowledge in OS clustering setup / troubleshooting & knowledge in SAN Network Technical requirements: OS: Windows Server and Linux (RHEL) Virtualization: VMware (ESXi / Virtual environments) Database (preferred): Microsoft SQL Server Middleware : IBM MQ, Connect:Direct, BizTalk Familiarity with: OS/Database hardening (security baseline), Vulnerability Assessment / remediation, Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience Monitoring tools (JP1, Solarwinds), Backup systems, Basic Networking concepts. Strong troubleshooting, analytical, and problem-solving skills. Experience supporting Banking or Financial Services environments. Exposure to payment systems and financial transaction platforms is an advantage.