Systems Programmer

Resolved issues related to Microsoft applications, Windows systems, and agency-specific software. ● Delivered System support via BeyondTrust, chat, email, and phone while maintaining high service levels. ● Develop, modify, and optimize operating systems, middleware, and compilers. ● Perform system analysis to identify performance bottlenecks and implement solutions. ● Collaborate with infrastructure and application teams to ensure seamless system integration. ● Maintain system documentation, coding standards, and version control. ● Troubleshoot complex software and hardware issues at the system level. ● Accessed user machines to troubleshoot and implement solutions effectively. ● Documented technical steps in ServiceNow for transparency and SLA compliance. ● Advised users on preventive maintenance, helping reduce recurring incidents.