F&B Management Trainee

Roles & Responsibilities Role Overview : The Management Trainee will learn and assist in all aspects of outlet operations, from food preparation and customer service to staff supervision and outlet management, with a structured progression from Service Crew to Acting Outlet Manager. Key Responsibilities : Customer Service & Food Service * Assist customers with food selection and portioning. * Learn and handle POS/Cashiering system for payments. * Maintain friendly and professional customer interaction. * Support takeaway and packaging orders. Food Safety & Hygiene * Follow SOPs for food preparation and service. * Maintain cleanliness of dining area, kitchen, trays, utensils, and food display. * Ensure compliance with food safety standards. Operational Support * Refill and arrange food items neatly. * Monitor stock levels and assist with inventory management. * Perform ad hoc duties as assigned. Shift Supervision (Supervisor Level) * Manage daily operations during shift. * Motivate and coach team members. * Handle customer feedback and prepare reports. * Ensure quality and consistency of dishes. * Schedule staff and manage manpower effectively. Outlet Management (Acting Outlet Manager Level) * Oversee overall outlet operations and QSC standards. * Analyze sales data and production planning. * Assist in recruitment, training, and performance appraisals. * Manage P&L, inventory, and vendor coordination. * Implement operational improvements and ensure SOP compliance. Leadership & Development * Mentor and train staff. * Prepare for full Branch Manager responsibilities. * Support cross-training in multiple operational areas. Key Requirements: - Candidates with no experience are welcomed, training is provided - Prior F&B experience is a plus - Able to speak basic English and fluent Mandarin in order to liaise effectively with customers