About this role
Lead a team of 5–7 agents in managing high-risk customer cases, including refund disputes, logistics failures, and fraud. Drive process improvements by analyzing service trends and collaborating with cross-functional teams to standardize workflows and enhance customer experience.
Requires a proven track record of managing a team of at least 5 people in a fast-paced environment. Candidates must possess deep expertise in service recovery and escalation management, along with strong data analytical skills.
What they're looking for
Team LeadershipService RecoveryEscalation ManagementData AnalysisRefund Dispute ResolutionLogistics ManagementFraud PreventionSOP Development
Frequently asked questions
What does a Customer Service Team Lead - Singapore at Plaud do?
Lead a team of 5–7 agents in managing high-risk customer cases, including refund disputes, logistics failures, and fraud. Drive process improvements by analyzing service trends and collaborating with cross-functional teams to standardize workflows and enhance customer experience. Requires a proven t…
What skills does this Customer Service Team Lead - Singapore role need?
Key skills for this role include Team Leadership, Service Recovery, Escalation Management, Data Analysis, Refund Dispute Resolution, Logistics Management.
How much does a Customer Service Team Lead - Singapore at Plaud pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Team Lead - Singapore role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service Team Lead - Singapore role?
You can apply directly on Plaud's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.