Associate Director, Customer Facing Applications

Job Description Strategy & Vision: Define the futuristic architecture for PPG e-commerce platform & digital distribution network. System Design & Integration: Build event-driven pipelines that link storefronts to external systems using APIs and messaging queues. Scalability & Performance: Utilize content delivery networks (CDNs), serverless computing, and microservices on platforms like Adobe, AWS or Google Cloud to ensure solutions are high-performing, resilient and capable of supporting high transaction volumes. Security & Site Reliability Engineering: Implement WAFs, data encryption, and robust authentication to protect transactions and customer data. PPG e-Marketplace Architectural revamp to build PPG’s marketplace for services including Lounges, Hotels and Airport Passenger Services to increase the direct revenue Designing the overall structure (business, data, application, technology) and ensuring systems integrate effectively Improve product and content discoverability across search engines, on-site search and AI-enabled channels. Apply analytics, experimentation, personalization and AI to improve customer and commercial outcomes. Implement state-of-art technology backbone with collaboration with partners such as Adobe, Microsoft, AWS and niche AI technology products. Leadership: Build, mentor, and manage high-performing teams of data scientists, ML engineers, and developers. Stakeholder Engagement: Collaborate with executive leadership to identify business challenges solvable by AI and communicate technical roadmaps to non-technical stakeholders. Partnership & Ecosystem: Maintain relationships with vendors, academia, and tech partners to stay at the forefront of emerging technologies.