Service Engineer

Company Overview / Employee Value Proposition Polytroniks support air cooled water cooled industrial chiller from front to back. Polytroniks provide complete portable glycol chiller solutions to match your needs, backed by experienced refrigeration engineers to ascertain temperature accuracy with traceability, and we're your prefer choice for cryogenics, air chiller & water chiller specialist. We don't just do cooling here, we expand to system install, commission, repair and maintenance. Polytroniks believed in building up with our asset of staff to grow and to expand beyond Ten years ago, we began as a small company that only repair chillers. Today, we still repair chillers — as well as sales, install, commission, customize, retrofit, manufacture, r&d and more. That "more" is providing the best-in-class customer service, customer experience, and company culture. We aim to inspire the industries by showing it is possible to simultaneously deliver seamless solution to customer, employee, vendor, shareholder, and the community in a long-term sustainable way. At Polytroniks, our purpose is simple: make it happen... Job Summary You will deliver expert service engineering solutions for refrigeration chillers, driving maintenance, installation, commissioning, retrofitting, and repair activities to ensure optimal system performance. Collaborate with sales and management to plan schedules and generate technical reports, while managing service assets and supporting local and overseas service operations. Responsibilities Execute service engineering tasks for refrigeration chillers to maintain and enhance system reliability and performance Lead maintenance, commissioning, installation, retrofitting, and repair projects to meet customer specifications and operational standards Plan sales schedules and prepare detailed reports to inform management decision-making and track service outcomes Respond promptly and effectively to customer inquiries and technical problems to uphold high service quality Create and generate comprehensive technical reports documenting service activities and system status Manage and maintain assets dedicated to supporting service operations, ensuring availability and readiness Identify and develop new service opportunities while providing proactive sales support to expand business growth Coordinate and collaborate with contractors to ensure seamless execution of service projects Travel locally and internationally to perform service tasks, ensuring consistent service delivery across locations Perform ad-hoc duties as assigned to support overall service team objectives and company goals Required competencies and certifications Engineering qualification as stated in the job requirements Preferred competencies and qualifications Minimum 3 years’ experience in the semiconductor industry Proficiency in Microsoft Office, web design, and 2D drawing software to support technical documentation and reporting Strong customer service orientation demonstrated through effective oral and written communication skills Hands-on approach with a proactive, can-do attitude to resolve technical challenges Analytical thinking and problem-solving skills applied to diagnose and address service issues independently Self-motivated and goal-driven mindset to achieve service targets and contribute to team success