Operations Manager (Facilities Services)

Responsibilities: Manage a team to oversee the daily operations of cleaning projects, ensuring services are delivered on time and to the highest standards. Develop, implement and regularly review standard operating procedures (SOPs) to ensure high-quality service across all sites, ensuring compliance with local regulations and industry standards. Handle staffing issues, ensure that all staff are trained in and adhere to safety protocols and professional conduct. Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction. Collaborate with the business development team to expand services with existing clients and attract new business. Optimize resource allocation, manage labour costs, and reduce operational inefficiencies. Continuously assess operational workflows, identifying areas for improvement in efficiency and effectiveness. Prepare regular reports on operational performance, customer satisfaction, and financial results for senior management. Manage the use of technology systems to streamline scheduling, reporting, and communication between teams. Requirements: Bachelor’s degree in any field, preferably Operations Management or Facilities Management. Minimum 5 years of Operations experience in a similar industry (preferably cleaning or facility management), with at least 3 years in a managerial or leadership role. Possession of Class 3/3A Driving license and own vehicle would be advatageous. Must be flexible to work weekends, as well as late night into early mornings. Tech-savvy, proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with cleaning industry regulations, safety standards, and best practices. Strong organizational, problem solving, and leadership abilities. Ability to react quickly in fast-paced environments. Good communication skills and proactive in dealing with high value customers.