About this role
Lead end-to-end operations and service excellence initiatives to enhance the experience for course participants and visitors. Oversee the optimization of learning management systems and drive process automation and digital transformation projects.
Requires 5-10 years of experience in operations or service management, preferably within a professional training or educational environment. Must be proficient in Lean, Six Sigma, and design-thinking methodologies with strong project management skills.
What they're looking for
Project ManagementService ManagementWorkflow AutomationLeanSix SigmaDesign ThinkingService DesignStakeholder Management
Frequently asked questions
What does a Senior Manager / Assistant Director (Operations and Service Excellence) at Public Service Division do?
Lead end-to-end operations and service excellence initiatives to enhance the experience for course participants and visitors. Oversee the optimization of learning management systems and drive process automation and digital transformation projects. Requires 5-10 years of experience in operations or s…
What skills does this Senior Manager / Assistant Director (Operations and Service Excellence) role need?
Key skills for this role include Project Management, Service Management, Workflow Automation, Lean, Six Sigma, Design Thinking.
How much does a Senior Manager / Assistant Director (Operations and Service Excellence) at Public Service Division pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Manager / Assistant Director (Operations and Service Excellence) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Manager / Assistant Director (Operations and Service Excellence) role?
You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.