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Senior Manager/Manager, Response & Communications Centre

Public Service Division

SingaporeFull-timeOn-site

Posted 5 Jun 2026

About this role

Supervise daily call centre operations for vaping case management, ensuring quality service delivery and compliance with protocols. Manage case triaging, handle routine escalations, and coordinate with law enforcement and healthcare agencies. Requires relevant experience in call centre operations, customer service, or case management with a proven ability to handle high-volume enquiries. Candidates must be able to work rostered 12-hour shifts, including weekends and public holidays.

What they're looking for

Call Centre OperationsCase ManagementQuality AssuranceStakeholder CommunicationCRM SystemsData IntegrityEscalation HandlingOperational Reporting

Frequently asked questions

What does a Senior Manager/Manager, Response & Communications Centre at Public Service Division do?

Supervise daily call centre operations for vaping case management, ensuring quality service delivery and compliance with protocols. Manage case triaging, handle routine escalations, and coordinate with law enforcement and healthcare agencies. Requires relevant experience in call centre operations, c…

What skills does this Senior Manager/Manager, Response & Communications Centre role need?

Key skills for this role include Call Centre Operations, Case Management, Quality Assurance, Stakeholder Communication, CRM Systems, Data Integrity.

How much does a Senior Manager/Manager, Response & Communications Centre at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Manager/Manager, Response & Communications Centre role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Manager/Manager, Response & Communications Centre role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.