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Senior/ Manager, Customer Support (Contract ending 31 December 2027)

Public Service Division

SingaporeFull-timeOn-site

Posted 10 Jun 2026

About this role

Lead the review of customer-facing support content and drive system enhancements and process improvements for contact centre operations. Manage departmental budgets, vendor contracts, and resource planning to ensure high service delivery standards. Requires a degree in Business, Management, Communications, or IT with over 5 years of experience in contact centre management. Must have a proven track record in project management, system implementation, and stakeholder engagement.

What they're looking for

Contact Centre ManagementProject ManagementStakeholder ManagementRequirement GatheringBudget ManagementVendor ManagementKnowledge ManagementSystem Enhancement

Frequently asked questions

What does a Senior/ Manager, Customer Support (Contract ending 31 December 2027) at Public Service Division do?

Lead the review of customer-facing support content and drive system enhancements and process improvements for contact centre operations. Manage departmental budgets, vendor contracts, and resource planning to ensure high service delivery standards. Requires a degree in Business, Management, Communic…

What skills does this Senior/ Manager, Customer Support (Contract ending 31 December 2027) role need?

Key skills for this role include Contact Centre Management, Project Management, Stakeholder Management, Requirement Gathering, Budget Management, Vendor Management.

How much does a Senior/ Manager, Customer Support (Contract ending 31 December 2027) at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior/ Manager, Customer Support (Contract ending 31 December 2027) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior/ Manager, Customer Support (Contract ending 31 December 2027) role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.