Senior/Manager, Customer Experience & Service Excellence (1-year contract)

The role involves implementing CX strategies and frameworks to enhance service delivery and customer satisfaction across various touchpoints. Key duties include managing CX measurement, reporting, capability building, and overseeing department budget and procurement. Candidates should have 3-5 years of experience in customer experience, service design, or project management. Proficiency in customer data analysis, VoC systems, and the ability to manage multiple initiatives independently are highly valued.