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Senior/Lead Executive - Centre for Service Excellence

Public Service Division

SingaporeFull-timeOn-site

Posted 22 Jun 2026

About this role

Manage day-to-day customer service operations and case management across physical and digital touchpoints to ensure optimal stakeholder experience. Contribute to service design by mapping customer journeys and using data analytics to identify and resolve service bottlenecks. Requires 3-5 years of experience in service operations and case management with a qualification in Business, Communications, or a related field. Strong written communication skills and proficiency in MS Office or Power BI are essential.

What they're looking for

Case ManagementCustomer Journey MappingService DesignData AnalysisStakeholder ManagementCorporate CommunicationProcess ImprovementPower BI

Frequently asked questions

What does a Senior/Lead Executive - Centre for Service Excellence at Public Service Division do?

Manage day-to-day customer service operations and case management across physical and digital touchpoints to ensure optimal stakeholder experience. Contribute to service design by mapping customer journeys and using data analytics to identify and resolve service bottlenecks. Requires 3-5 years of ex…

What skills does this Senior/Lead Executive - Centre for Service Excellence role need?

Key skills for this role include Case Management, Customer Journey Mapping, Service Design, Data Analysis, Stakeholder Management, Corporate Communication.

How much does a Senior/Lead Executive - Centre for Service Excellence at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior/Lead Executive - Centre for Service Excellence role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior/Lead Executive - Centre for Service Excellence role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.