Receptionist And Veterinary Nurses

Company Overview ANIMAL WORLD VETERINARY CLINIC (Qi Xin Enterprise PTE. LTD) is a veterinary clinic providing comprehensive animal care services, including patient treatment, diagnostics, and customer support in a professional and compassionate environment. Job Summary The Receptionist and Veterinary Nurse/Technician roles support animal care and clinic operations through customer service, administrative tasks, patient treatment, and assisting veterinarians in clinical procedures. Responsibilities Receptionist Respond to customer inquiries and provide service across in-clinic, phone, and messaging platforms to ensure positive client experiences Schedule appointments and register patients accurately to maintain clinic workflow Discharge patients and dispense medication following clinic protocols Provide simple advice, handle enquiries, and resolve minor complaints tactfully to maintain client satisfaction Process payments and tally daily accounts to support financial accuracy Maintain cleanliness and organization of the front desk and dispensary areas Veterinary Nurse/Technician Assist veterinarians in restraining animals during consultations and prepare animals for diagnostic and surgical procedures to ensure safety and efficiency Administer treatment and care to inpatient animals to support recovery and health Perform housekeeping duties to maintain a clean and safe clinical environment Maintain and upkeep veterinary equipment and instruments to ensure readiness and functionality Support front desk operations during busy periods to assist with customer service and administrative tasks Preferred competencies and qualifications General knowledge and background in a veterinary clinical setting (Receptionist) Proficiency in eZyvet software (Receptionist) Minimum of 2 years clinical experience (Veterinary Nurse/Technician) Experience in venipuncture, including drawing blood and IV catheter placement (Veterinary Nurse/Technician) Strong interpersonal communication skills and ability to work effectively in a team (Veterinary Nurse/Technician) Positive attitude with pleasant etiquette and ability to multitask under pressure (Receptionist) Strong work ethic and passion for veterinary care (Veterinary Nurse/Technician)