Business Analyst

Core Requirements Minimum 4+ years of experience as a Business Analyst, System Analyst, or Application Support Analyst. Strong understanding of the Software Development Life Cycle (SDLC) and system implementation methodologies. Experience gathering, analysing, and documenting business and functional requirements (BRD, FRD, Functional Specifications, User Requirement Specifications). Proven ability to bridge communication between business users, vendors, solution teams, and technical stakeholders . Experience performing business process analysis, impact analysis, and process modelling . Hands-on experience in system configuration, product setup, or application parameterisation . Strong knowledge of test planning, test case/scenario preparation, system integration testing (SIT), and User Acceptance Testing (UAT) . Experience investigating production issues, performing root cause analysis, and coordinating issue resolution. Ability to manage enhancement requests, project timelines, and vendor deliverables. Excellent stakeholder management, communication, and documentation skills. Preferred Experience Experience within the Insurance industry (Policy Administration, Claims, Underwriting, Finance, Product Setup, Processing, or Data Migration). Exposure to data migration projects , including: Data mapping Data reconciliation Data cleansing Data validation Experience preparing Issue Analysis Reports and coordinating with technical teams on solution design. Familiarity with extracting and analysing data to support issue investigations. AI & Automation Knowledge of AI/ML concepts and their application in business processes. Experience using AI-powered productivity tools such as:ChatGPTMicrosoft CopilotAutomation tools (Power Automate, RPA, etc.) Ability to leverage automation and analytics to improve operational efficiency and support decision-making. Technical Skills Requirement Gathering & Analysis Functional Specification Documentation Business Process Modelling SDLC & Agile/Waterfall Methodologies System Configuration & Product Setup Impact Analysis SIT & UAT Management Defect & Issue Management Data Analysis & Data Validation Vendor & Stakeholder Management Project Coordination Documentation & Reporting Soft Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to manage multiple projects and priorities simultaneously. Self-motivated with a proactive learning mindset. Strong organisational and time management skills. Ability to build effective working relationships with stakeholders at all levels. Team-oriented with strong collaboration and vendor management capabilities. Additional Advantages Insurance qualifications or certifications. Experience working in insurance domains such as Product Setup, Claims, Policy Administration, Finance, or Data Migration. This profile would be ideal for candidates with titles such as: Business Analyst System Analyst Application Consultant Functional Consultant Business Systems Analyst Insurance Business Analyst Application Support Analyst (with BA responsibilities) Ankita EA License Number: 23C2060 Registration ID is R22109715 Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg) This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a…