Java Application / Production Support (12 Months Contract)

Role: Java Application / Production Support(L1/L2) Job Location: (Changi Business Park), Singapore Job Type: Contract Kindly take note of the following details for shift work Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm) Shift Timing Morning shift 6am to 3pm General shift 9am to 6pm. Afternoon shift 2pm to 11pm Night shift 10pm to 7am. Need to support including night shift, weekends and public holidays Responsibilities: Provide Level 1 and Level 2 production support for 24x7 Core Banking applications. Monitor application health, troubleshoot issues, and ensure timely resolution in accordance with agreed Service Level Agreements (SLAs). Coordinate and support infrastructure maintenance activities. Manage production incidents, perform root cause analysis, and work towards permanent fixes. Support implementation of new application releases while following release management best practices. Collaborate with application teams, infrastructure teams, vendors, security teams, and change management teams to ensure seamless production support. Enhance and continuously improve support processes to maintain and improve service quality. Monitor applications using tools such as Prometheus, Elasticsearch, and Grafana. Perform application troubleshooting using Java, SQL, and Unix/Linux. Execute SQL queries and Unix commands for issue investigation and resolution. Support job scheduling, messaging queues (MQ), and file transfer processes (C:D) where applicable. Document incidents, resolutions, and operational procedures. Participate in shift support and production support activities as required. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related discipline. 1-3+ years of experience in Application/Production Support or Java Development. Experience supporting banking or financial services applications is preferred. Good understanding of Core Banking applications and banking operations. Experience with Sunline Core Banking is an added advantage. Working knowledge of Java/J2EE applications. Hands-on experience with SQL queries and Unix/Linux commands. Familiarity with monitoring tools such as Prometheus, Elasticsearch, and Grafana. Knowledge of ticketing systems and incident management processes. Exposure to job scheduling, MQ, and Connect:Direct (C:D) is a plus. Strong analytical and problem-solving skills with the ability to work in a fast-paced production environment. Excellent communication and interpersonal skills. A proactive attitude, willingness to learn, and strong sense of ownership. Ability to work collaboratively across cross-functional teams and meet SLA commitments. Rajkumar Renganathan Quess Selection & Services, Singapore EA Licence Number: 23C2060Registration ID is R1983662 Disclaimer:The company is committed to ensuring the privacy and security of yourinformation. By submitting this form, you consent to the collection,processing, and retention of the information you provide. The data collected(which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg) “Thisis in partnership with the Employment and Employability Institute Pte Ltd(“e2i”). e2iis the empowering network for workers and employers seeking employment andemployability solutions. e2i serves as a bridge between workers and employers,connecting with workers to offer job security through job-matching, careerguidance and skills upgrading services, and partnering employers to addresstheir manpower needs through recruitment, training, and job redesign solutions.e2i is a tripartite initiative of the National Trades Union Congress set up tosupport nation-wide manpower and skills upgrading initiatives. By applyingfor this role, you consent to Quesscorp Singapore’s PDPA and e2i’sPDPA.”