Field Service Engineer

Field Service Engineer Job Summary Maintain and troubleshoot hardware and infrastructure supporting a mission-critical Command & Control (C2) system. Provide system maintenance and support to ensure high levels of reliability, availability, performance, and security. Work as part of a dedicated engineering team supporting critical operational environments. Key Responsibilities Warranty Administration Maintain accurate warranty records for installed hardware. Assist in warranty claim administration and coordination with vendors/subcontractors. Inspect repaired components and verify serviceability. Perform integration, configuration control, and testing of repaired hardware. Corrective Maintenance & Field Support Perform corrective maintenance activities for hardware failures. Restore systems to operational status within SLA requirements. Monitor and maintain system availability and reliability metrics, including:Mean Time Between Failures (MTBF)Mean Time To Repair (MTTR)System downtime recordsHardware defect tracking Troubleshoot and resolve hardware-related issues in production environments. Field Testing & System Validation Conduct software and system testing following bug fixes, patches, and deployments. Validate system functionality after software upgrades and maintenance activities. Ensure correct system configurations are loaded before testing and production use. Support deployment verification and acceptance testing activities. Spares Management Manage inventory of spare parts, test equipment, and maintenance tools. Perform receiving, issuing, storage, and disposal activities. Conduct serviceability checks on spare components. Coordinate repair and replacement of faulty spare equipment. Monitor end-of-life (EOL) and end-of-support (EOS) status of hardware assets. Preventive Maintenance Execute preventive maintenance activities according to approved schedules and procedures. Perform system inspections, calibration, servicing, and configuration verification. …