Guest Communications Executive

JOB SUMMARY Reporting to the Guest Experience Manager, the Guest Experience Executive (Communications) will handle all inquiries, and coordinate communications to ensure a seamless and delightful stay for every guest. As the primary point of contact, he/she has a vital role in delivering outstanding hospitality and ensuring operational efficiency. What you will be DOING: · Provide exceptional guest service through prompt and courteous communication. · Handle inbound and outbound calls, ensuring guests receive accurate and timely assistance. · Resolve guest concerns with professionalism and efficiency, striving to exceed expectations. · Assist guests with special requests, such as transportation arrangements and local recommendations. · Liaise with housekeeping and other departments to ensure rooms are ready upon arrival. · Act as a key point of communication between guests and other operating departments, facilitating smooth service delivery. · Maintain accurate records of guest interactions and hotel operations for reporting and quality assurance. · Stay abreast of the events and activities in the city that are of interest to the guests. · Observe all brand/operating standards and/or LQA. · Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately. · Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel. · Perform any other duties and responsibilities that may be assigned. Your experience and skills include: · Diploma in Hospitality/Tourism or equivalent · Minimum 2 years of relevant hospitality working experience appointment · Strong human relations and influencing skills · Strong communications (verbal and written), planning and coordination skills · Ability to work independently and take initiative · Strong time management skills · Creative and resourceful · Possess good local hospitality market knowledge Flexible with working days and hours including weekends and public holidays