About this role
Manage day-to-day customer support operations by responding to inquiries via Zendesk and documenting issues. Maintain the knowledge base and track technical bugs using Jira to ensure a seamless user experience.
Requires 0-2 years of experience in customer support or operations with strong written communication skills. Candidates must be proficient in learning tools like Zendesk and Jira and possess a customer-first mindset.
What they're looking for
Customer SupportZendeskJiraConfluenceTechnical DocumentationBug ReportingData TaggingWritten Communication
Frequently asked questions
What does a Associate, Customer Experience at Rakuten Viki do?
Manage day-to-day customer support operations by responding to inquiries via Zendesk and documenting issues. Maintain the knowledge base and track technical bugs using Jira to ensure a seamless user experience. Requires 0-2 years of experience in customer support or operations with strong written co…
What skills does this Associate, Customer Experience role need?
Key skills for this role include Customer Support, Zendesk, Jira, Confluence, Technical Documentation, Bug Reporting.
How much does a Associate, Customer Experience at Rakuten Viki pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Associate, Customer Experience role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Associate, Customer Experience role?
You can apply directly on Rakuten Viki's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.