Systems Engineer

about the company A leading regional financial services institution that provides comprehensive banking infrastructure and operational support across the Asia Pacific region. The organization is dedicated to fostering a collaborative, enterprising, and secure environment focused on sustainable technological innovation and operational excellence. about the job Join a highly collaborative team as a Network Infrastructure Engineer providing specialized technical support and deployment expertise for enterprise communication systems. Deliver tier-two and tier-three technical support for regional unified communications and multi-channel interaction platforms to ensure optimal system performance. Diagnose and resolve platform incidents while proactively monitoring infrastructure health, capacity, and service continuity. Partner closely with technology vendors and multi-functional internal teams to manage complex issue escalations and system integrations. Execute end-to-end implementation, configuration, and structural upgrades of telephony and cloud-based communication environments. Formulate comprehensive technical documentation, upgrade protocols, and instructional guides for support groups and business users. skills and experience required Tertiary qualification in Computer Science, Information Technology, or a closely related technical field. Relevant industry credentials in enterprise communication platforms such as advanced collaboration architecture or team administration certifications. Demonstrated technical experience in supporting unified communications and contact center ecosystems within hybrid on-premise and cloud environments. Proficient understanding of voice gateways, session border controllers, and omnichannel call routing integration with CRM platforms. Strong analytical problem-solving capabilities paired with structured project delivery skills. Please click on the 'apply' button to apply online. For more information, please reach out to Amrita Chandran. (EA: 94C3609 / R1440037)