Student Management And Investigation Officer

Key Responsibilities 1. Student Incident Management & Investigation Respond promptly to student management cases, including theft, physical altercations, bullying/cyberbullying, vandalism, and breaches of school rules. Conduct preliminary investigations, gather accurate and objective information, and establish clear timelines of events. Interview students involved, witnesses, and other relevant parties using appropriate questioning and communication techniques. Collect and review evidence, including written statements, CCTV footage, photographs, and digital records. Maintain absolute neutrality, objectivity, and confidentiality throughout all investigations. 2. Documentation and Reporting Prepare clear, accurate, and professional investigation reports summarizing findings, evidence, statements, and timelines. Highlight key concerns, risk factors, and recommended follow-up actions. Submit reports to Key Personnel (KPs), Year Heads, HODs, Vice-Principals, or the Principal for decision-making and intervention. 3. Student Support & Staff Collaboration Build positive relationships with students to facilitate open communication while maintaining professional boundaries. Exercise empathy and support students in reflecting on their actions and understanding consequences. Work collaboratively with teachers, school leaders, school counsellors, and Special Educational Needs (SEN) Officers to support student development and well-being. Provide timely case updates to relevant school leadership and minimize disruptions to classroom teaching when gathering context. 4. Record Management Maintain highly confidential records of all incidents, investigations, and outcomes. Ensure all documentation strictly complies with school policies and data protection requirements. Monitor behavioral trends or recurring issues and provide reports to school leaders where necessary. Job Requirements Academic Qualifications Minimum Higher Nitec or GCE "O" Level with three or more passes, including a credit in English Language. Work Experience Minimum 1 year of experience in a similar field. Prior experience working within a Ministry of Education (MOE) school environment is highly advantageous. Essential Skills & Attributes Strong verbal and written communication skills in English. Professional, calm, and pleasant demeanour. Experience in conflict management, mediation, student discipline, or case management is advantageous. Familiarity with school systems and student development principles is preferred.