Team Leader

Job Summary A global customer experience and business solutions firm is seeking a highly skilled, bilingual Trainer Team Leader to lead performance and instructional design strategies for a premier, Japanese customer-facing food delivery tech portfolio. In this role, you will be stationed directly at our premium client corporate office in KL Sentral. You will have a dual impact: managing and mentoring a high-performing operations team while designing, localizing, and executing training frameworks rooted in Adult Learning Principles. Key Responsibilities Team Leadership: Direct, coach, and motivate employees to optimize performance and meet campaign objectives. Learning Experience Design: Analyze, build, and modify moderate-complexity learning curriculum for the region based on instructional design frameworks and Adult Learning Principles. Training Facilitation: Lead end-to-end classroom onboarding and continuous professional development Escalation & Subject Matter Expertise: Function as the primary regional point of contact to resolve complex process issues and manage client stakeholder relationships. Recruitment & Governance: Partner with talent acquisition teams on upcoming candidate intakes and ensure strict team adherence to operational policies and compliance guidelines. Required Qualifications & Experience Minimum Career Experience Minimum 1 year of direct People Management / Supervisory experience leading teams (KPI tracking, mentoring, coaching). Minimum 1 year of corporate Training & Development experience (classroom facilitation, onboarding delivery, or instructional content layout). Prior experience in high-velocity customer service, retail, hospitality, or corporate contact center environments. Technical & Specialized Competencies Strong end-to-end project management skills and process improvement tracking. High proficiency in utilizing Google Suite (Docs, Sheets, Slides) for curriculum planning and data presentation. Education Requirements Diploma, A…