About this role
Lead the transformation of hardware technical support from a human-driven model to an AI-driven one by acting as the primary architect and trainer for the AI agent. Oversee day-to-day AI operations, design escalation paths, and manage the roadmap for automation across regional teams.
Requires over 5 years of contact center or customer operations management experience with a proven track record of deploying AI or automation tools. Must possess a logic engineer's mindset for creating workflows and a strong command of AI-driven support metrics.
What they're looking for
Prompt EngineeringAI ImplementationCustomer Operations ManagementData AnalysisLogic EngineeringKPI ManagementSOP RedesignWorkflow Optimization
Frequently asked questions
What does a Manager, Customer Operations and Projects at Razer Inc. do?
Lead the transformation of hardware technical support from a human-driven model to an AI-driven one by acting as the primary architect and trainer for the AI agent. Oversee day-to-day AI operations, design escalation paths, and manage the roadmap for automation across regional teams. Requires over 5…
What skills does this Manager, Customer Operations and Projects role need?
Key skills for this role include Prompt Engineering, AI Implementation, Customer Operations Management, Data Analysis, Logic Engineering, KPI Management.
How much does a Manager, Customer Operations and Projects at Razer Inc. pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Manager, Customer Operations and Projects role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Manager, Customer Operations and Projects role?
You can apply directly on Razer Inc.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.