9 Months Project Delivery Executive (Up To $7K) #Njn

Location: Greenwich (transport at Kovan and Serangoon MRT) Working hours: 830am to 6pm Reporting to Snr HRM We have a requirement for a 9-month contract for 1 person to assist with our current project, which is a Time and Attendance system that is being rolled out across our APAC (12) countries. Responsibilities Project Cutover Activities Coordination Support preparation of cutover plans for country deployments and go-live activities across APAC countries Coordinate and track cutover activities. Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks. Hypercare & Support Management Coordinate hyper care activities following country go-live. Facilitate daily and weekly hyper care meetings with country teams and key stakeholders. Track and monitor open issues, action items, and support requests during the hyper care period. Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations. Incident & Ticket Management Coordinate the logging and tracking of system incidents, defects, and enhancement requests. Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets. Monitor ticket ageing, escalation status, and service levels. Maintain issue logs and provide regular status updates to project leadership. Reporting & Analysis Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems. Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics. Prepare compliance, governance, and management reporting for leadership review. Device Firmware Upgrade Coordination (TBC) Support planning and coordination of device firmware upgrades across APAC locations. Monitor deployment progress and track completion of upgrade activities. Coordinate with local country teams and technical support teams to resolve device-related issues. Maintain device inventory and upgrade status reporting where required. Internal Control System (ICS) Support Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC. Coordinate with country representatives to ensure timely completion of ICS activities and action items. Requirements Diploma/ Degree with minimum 3-5 years of HR project/ system implementation/ project rollout Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.