Desktop Support Engineer (1-Year Renewable Contract) #Iac

Job Responsibilities IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MSOffice 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis Ensure Backups and Restorations are successful and properly done on a daily basis Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security Setup VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks Rack mounting, OS installation and PC cloning Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end) Perform Vendor Management and submit monthly fix asset end-to-end Any other ad-hoc duties as assigned by supervisor. Requirements 1+year of experience handling user support and AV support Technical knowledge in Troubleshooting of PC, AV Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning Experience in Implementing and Maintaining Backup Solutions After office hours support: including weekend and holidays for urgent issues Interested applicants, please email your resume to Andre Chua Jing Ming Email: andrechua@recruitexpress.com.sg CEI Reg No: R1989053 EA Licence No: 99C4599 Recruit Express Pte Ltd