Contact Centre Associate - Healthcare| Shift | Woodlands South

If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! 😁 Responsibilities: Handle customer enquiries via phone, email, live chat, and messaging; escalation of information Manage emergency and fire-related communication protocols Support emergency activations such as Code Blue and Trauma Activation Coordinate with internal departments on enquiries and requests Handle customer feedback and maintain accurate CRM records Participate in trainings, tests, and audits when required Salary & Benefits: Junior: $2,500 Senior: $3,000 Yearly bonus 5-day work week between Mon-Sun Structured Training Provided Opportunity to build a career in the healthcare sector Working Hours (Rostered Shift): AM: 7:30AM – 5:00PM PM: 11:30AM – 9:00PM Requirements: Customer service-oriented with good interpersonal skills Proficient in MS Office and data entry Able to work independently and as a team This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.