HR & Payroll Operations Manager | Central | Contract | Govt

Job Description Lead the delivery of HR and payroll operational services. Oversee day-to-day team operations and service performance. Monitor service standards, process compliance, and operational KPIs. Manage stakeholder communications and act as the primary point of contact for operational matters. Review and resolve escalated HR and payroll-related issues. Support workforce planning, resource allocation, and service continuity. Drive process improvements and operational efficiency initiatives. Prepare reports, presentations, and management updates. Provide guidance, coaching, and oversight to team members. Perform other duties as assigned. Requirements Diploma or Degree in Human Resources, Business Administration, Accounting, Finance, or a related discipline. At least 3 years of relevant experience in HR operations, payroll administration, or shared services environments. Experience leading teams, coordinating projects, or managing service delivery is preferred. Good understanding of HR and payroll processes and operational best practices. Strong stakeholder management, communication, and problem-solving skills. Proficient in Microsoft Office applications. Other Information Mon - Thurs 8:30am - 6:00pm, Fri 8:30am - 5:30pm Location: Central (Napier MRT) $5,000 – $8,000 per month Contract on yearly renewal This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA .