Restaurants Service Manager

The Restaurant Service Manager is responsible for overseeing daily front-of-house operations, ensuring excellent guest service, supervising staff, and maintaining service quality standards. This role ensures smooth restaurant operations, guest satisfaction, and compliance with hygiene and safety regulations. Key Responsibilities Supervise daily restaurant operations and front-of-house staff Train, schedule, and manage service team including waiters, captains & hosts Ensure high standards of customer service and handle guest complaints promptly Coordinate with kitchen team for smooth food service and timely order delivery Maintain cleanliness, hygiene, and safety standards as per company policies Monitor inventory for service supplies and coordinate with purchasing team Manage table reservations, guest flow, and dining room arrangements Support marketing activities, promotions, and special events Maintain daily service reports & submit to management Ensure compliance with food safety and health standards Maintain proper cash handling and billing processes Skills & Qualifications Diploma/Degree in Hotel Management or relevant field (preferred) 3–7 years experience in restaurant/hospitality service supervision Strong leadership, customer service & communication skills Knowledge of restaurant operations, POS systems & billing Ability to manage staff and handle customer issues professionally Excellent problem-solving and time-management skills Key Competencies Customer Service Excellence Team Leadership & Training Attention to Detail Food Safety Standards Conflict Resolution Multi-tasking & Organizational Skills