Robotics Instructor & Customer Service Executive

Robotics Instructor & Customer Service Executive We are looking for an enthusiastic and responsible Robotics Instructor & Customer Service Executive to join our education centre. This is a hybrid role that involves teaching engaging robotics lessons to children while supporting parents and customers with programme enquiries, enrolments, and general customer service. Key Responsibilities Teaching Responsibilities Conduct robotics lessons for children aged 3 to 12. Guide students in robot building, coding, problem-solving, and hands-on activities. Prepare classroom materials and ensure lessons are conducted smoothly. Monitor students’ learning progress and provide feedback to parents. Maintain a safe, positive, and engaging classroom environment. Receive training on our robotics curriculum and teaching methods. Customer Service Responsibilities Respond to customer enquiries through WhatsApp, phone calls, social media, and walk-ins. Explain class programmes, schedules, fees, and promotions clearly to parents. Assist with trial lesson bookings, registrations, payments, and class arrangements. Follow up with prospective customers and existing students. Handle customer concerns professionally and provide appropriate solutions. Support the daily operations and administrative duties of the centre. Requirements Enjoys working with children and communicating with parents. Friendly, patient, responsible, and service-oriented. Able to communicate clearly in English. Basic Mandarin communication would be an advantage. Comfortable learning and teaching robotics and coding. Teaching, enrichment centre, retail, sales, or customer service experience would be an advantage. Training will be provided for suitable candidates. Fresh graduates and candidates without robotics experience are welcome to apply. Working Schedule Five-day work week. Candidates must be able to work on both weekends . Two rest days will be scheduled on weekdays. Able to work during school holidays and selected public holidays when required. What We Offer Structured robotics and teaching training. Opportunities to develop teaching, customer service, and centre-management skills. Supportive and engaging working environment. Career progression opportunities within the education industry. Experience coaching students in robotics or coding competitions. What We Offer: Friendly and collaborative team environment. Opportunities for career growth and training. Chance to make an impact in students’ lives. Access to advanced tech tools and resources.