About this role
Job Description & Responsibilities: Serve as the first point of contact for clients using our software applications, handling general inquiries and routing technical issues to the development team. Prepare and send client onboarding kits, user guides, and service agreement documents. Schedule and coordinate client demo sessions, feedback calls, and post-launch review meetings. Maintain and update the client relationship management (CRM) database with accurate contact and interaction records. Collect client feedback and compile weekly reports for the Product Manager. Job Requirements: No minimum education required ; we prioritize excellent interpersonal skills and a customer-first mindset. Familiarity with CRM tools (e.g., HubSpot, Salesforce) is a plus, but not required. Basic understanding of software/SaaS terminology is helpful (we will teach you the rest). Strong problem-solving skills and a patient, professional telephone/email manner. Must be comfortable working with cross-functional teams (Sales, Tech, and Management).
What they're looking for
Microsoft CRMLiaising with cross functional teamsContacts DatabaseSales
About Roy Trust Private Limited
Industry: Information & communications
Frequently asked questions
What does a Client Success Administrator at Roy Trust Private Limited do?
Job Description & Responsibilities: Serve as the first point of contact for clients using our software applications, handling general inquiries and routing technical issues to the development team. Prepare and send client onboarding kits, user guides, and service agreement documents. Schedule and co…
What skills does this Client Success Administrator role need?
Key skills for this role include Microsoft CRM, Liaising with cross functional teams, Contacts Database, Sales.
How much does a Client Success Administrator at Roy Trust Private Limited pay?
This role lists a salary of S$3,500 – S$4,500 per month.
Is this Client Success Administrator role remote, hybrid, or on-site?
The listing is based in D07 Middle Road, Golden Mile. Check the posting for remote or hybrid options.
How do I apply for this Client Success Administrator role?
You can apply directly on Roy Trust Private Limited's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.