Treatment Coordinator

Job Purpose: To serve as a liaison between patients and the dental team, ensuring smooth coordination and communication of treatment plans, cost estimates, and follow-up care for both general and orthodontic dentistry. The Treatment Coordinator ensures a seamless, informative, and supportive patient experience from consultation to treatment completion. Responsibilities: · Meeting with patients to discuss their orthodontic needs, explaining treatment options, and providing information on treatment plans, timelines, and costs. · Assisting orthodontists in creating and coordinating treatment plans for patients, including scheduling appointments for diagnostic records, consultations, and treatment procedures. · Providing estimates and discussing financial options with patients, coordinating financial arrangements, processing insurance claims, and managing patient accounts and payments. · Serving as a point of contact for patients, answering questions, addressing concerns, and providing ongoing communication and support throughout the course of orthodontic treatment. · Managing the clinic’s appointment calendar, scheduling and confirming appointments, coordinating with patients and dental staff to ensure smooth patient flow. · Maintaining accurate and up-to-date patient records, including treatment progress notes, diagnostic records, and correspondence. · Tracking and documenting patient treatment progress, scheduling progress checks, and coordinating with orthodontists to adjust treatment plans as needed. · Educating patients and their families about orthodontic care, proper oral hygiene practices, and post-treatment retention instructions. Requirements: · 1–2 years prior experience in a dental clinic; orthodontic experience is a plus. · Experience in customer service or administrative support in healthcare settings. · Strong understanding of dental and/or orthodontic procedures and treatment planning. · Excellent communication, interpersonal, and organizational skills. · Detail-oriented and computer literate.