Retail Trainer

FACILITATION • Assist SEAO Retail Director to deploy retail training activities • Implement and localize training Initiatives from headquarter for program delivery • Select, brief and monitor external providers/facilitators when necessary • Ensure induction sessions for all new hires (retail and office) within appropriate formats • Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics) • Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation) • Promote and follow up on digital training platforms and relevant initiatives FOLLOW UP • Develop follow-up tools for the participants and on-the-job check • In-store coaching of the retail team and ensuring that constructive training feedback is gathered and any development areas are implemented • Conduct regular store visits and attachments for preparing quick-fix workshops • Monitor the usage of training and information material • Ensuring that all new joiners complete the mandatory training programs • Follow up on all e-learning initiatives, ensuring a high completion rate for all • Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.) TRAINING NEEDS ANALYSIS • Work with APAC Senior Training Manager and retail heads to understand and identify the training needs of the retail team • Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams PROFILE • Previous training experience, preferably in the retail industry or consultancy company with exposure to facilitation and content development • Open-minded, inspiring, adaptable, energetic and passionate • Strong communication and coordination skills • Excellent time and task management skills • Able to work independently • Proficient in MS Office functionalities & e-learning platforms • Traveling within the region and extensive time spent in the store required