IT Supporter

Job Objectives Supporting your colleagues with IT Incidents and Service Requests Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved Assist our colleagues in Infrastructure & Operations on tasks where hands are needed Purchase equipment and ensure asset management is done according to our processes Ensure that IAM activities are done with proper attention and care Capture and share knowledge through written Knowledge Articles Work closely with the different Service Desks within the organization of Airbus Job Responsibilities Ensure that users get technical problems resolved as soon as possible Ensure that users are running on a stable and supported PC environment Ensure that Satair has a stable and updated user platform that fits the overall business requirements Manage client software composition and version through official tools Monitor automatic jobs and resolve or escalate any issues Monitor hardware and interfaces to external parties Manage software and ensure that Satair has paid for all licenses in use Manage printer setup and other peripheral equipment and support it Manage PC security and access control including security on portable PCs, virus check, disk encryption etc. Ensure procurement of IT equipment Keep hardware and software register updated Ensure management of PC pool and other lending equipment Actively participate in regional activities identified and described by central IT Secondary Responsibilities Participate in troubleshooting and solving issues on the central IS/IT solution Assist staff with advice and guidance in the use of the Satair’s systems Prepare and create documentation for Satair systems Participate in the technical documentation of Satair’s IT set-up and operational procedures Participate and contribute in IT projects Participate in improving the service to the organization Participate with input to improve the stability of the IT solution Job Requirements Bachelor's Degree or 1+ years experience within IT Support ITIL Foundation certified Written skills that demonstrates structure Broad understanding of IT (hardware, software, network, communication) Experience or understanding in network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System) Experience or understanding in printer troubleshooting and Print Management Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database) Experience with writing documentation, which will be required when writing Knowledge Articles