Order Fulfillment Specialist

Job Objectives: Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders. Ensure on-time parts availability Ensure a high level of customer satisfaction Execute all aspects of IMS order handling with energy and enthusiasm Job Responsibilities: Provide high quality customer service towards IMS customers Understand customer requirements and transform into fulfilment actions Act as the primary interface between the customer and the internal organisation for all aspects of the order management process Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates Seek alternative and innovative solutions to ensure on-time delivery of customer orders Inform relevant stakeholders proactively on order status, especially for delays or critical parts Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. Hand over relevant tasks and related information to the 24/7 backup organisation. Other duties reasonably determined from time to time by the Company Provide timely, high quality responses to customer and internal requests Monitor key performance indicators (KPIs) related to material order activity Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required Participate actively as part of the IMS local team to fulfil overall targets Work together with the Planning Specialists to support high quality data is injected into the material planning process Job Requirements: Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience Minimum 3 years working experience Understanding aviation business specifically in the area of spares supply chain management Technical and process oriented background with the ability to understand and interpret technical documentation Ability to understand your customer to develop and propose creative solutions Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues Strong knowledge of data analysing applications such as databases and Microsoft Excel Working knowledge of SAP R/3 would be advantageous