L3 System Engineer

Job Summary We are looking for an experienced L3/L4 System Engineer with strong expertise in enterprise infrastructure, cloud platforms, automation, and advanced troubleshooting who can act as the technical escalation point for enterprise customers. Mandatory Skill-set Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience). Must have 8–15+ years in Infrastructure / Systems Engineering; Must have extensive hands-on experience in VMware, Windows Server, Linux, Cloud platforms (Azure/AWS), Infrastructure as Code (Terraform/Ansible), Kubernetes, CI/CD, DevOps, and SRE practices; Must have strong expertise in Kubernetes, Terraform, CI/CD, GitLab, DevOps, SRE, and Automation; Deep understanding with AWS and/or Microsoft Azure cloud platforms. Desired Skill-set Preferred certifications in VMware, Microsoft Azure, AWS, Veeam, or Rubrik; Familiarity with VMware vRA, Ansible, HDS Storage, Splunk, CyberArk, OPSWAT, NVIDIA AI, Docker, Kubernetes, GitLab, DevOps, SRE, and automation tools is considered a plus. Responsibilities Define the overall technical strategy and long-term roadmap for cloud and platform infrastructure. Design scalable, secure, reliable, and cost-effective systems; Act as the highest level of technical support for complex system issues; Investigate major incidents and perform Root Cause Analysis (RCA) to prevent future problems; Develop, review, and maintain Infrastructure as Code (IaC) using tools like Terraform; Build and improve automation tools using Python or Go; Implement GitOps best practices for infrastructure management; Design systems for high availability, fault tolerance, and disaster recovery; Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) and design, manage, and optimize large Kubernetes clusters; Ensure Kubernetes environments are secure, stable, and up to date; Set and enforce engineering, security, and CI/CD standards; Mentor and guide engineers on platform design and best practices; Resolve escalated incidents and service requests within agreed SLAs; Keep support tickets updated with troubleshooting steps and resolutions; Provide Level 4 (L4) support for issues that lower support levels cannot resolve; Document solutions and share knowledge with other engineering teams; Collaborate with clients and internal teams to resolve technical issues; Support, track, and document infrastructure and system changes; Identify opportunities to automate repetitive tasks and improve efficiency; Use advanced troubleshooting methods and diagnostic tools to solve technical problems; Coach and mentor L1, L2, and L3 engineers to improve their technical skills; Perform quality audits on processes, ticket handling, and service delivery; Plan and deliver infrastructure and platform-related projects; Support disaster recovery planning, implementation, and testing. Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website(https://www.sciente.com/privacy-policy). Confidentiality is assured, and only shortlisted candidates will be notified for interviews. EA Licence No. 07C5639