Helpdesk Support Engineer

We are seeking a motivated HelpDesk Support Engineer to join our dynamic operations and support team. Why You'll Love Working Here: Government Project Hybrid Work Arrangement Up to $4,500 + AWS Responsibilities: Log, track, and manage support tickets through to resolution, ensuring SLAs are met Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues Communicate clearly with end users on issue status, resolution timelines, and workarounds Maintain support documentation, runbooks, and knowledge base articles Support recurring governance and compliance activities across platforms Requirements: Min 2 years of experience in IT helpdesk, application support, or L1/L2 operations roles Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent) Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack Strong communication skills for user-facing support and cross-team coordination By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Elias Yeo HongJie (Outsourcing Team) ScienTec Consulting Pte Ltd - 11C5