L1 Application Support Engineer

Location: Pasir Panjang Job Type: Contract (Renewable basis) Key Responsibilities Provide first-level application support across multiple enterprise platforms. Monitor shared support mailboxes and respond promptly to user requests. Log, track, and manage incidents and service requests using ITSM ticketing tools while ensuring SLA compliance. Perform initial troubleshooting and triage of issues based on priority, impact, and platform. Escalate complex technical issues to the L2/Application Management Support (AMS) team and coordinate resolution through to closure. Communicate effectively with end users by providing timely updates, expected resolution timelines, and appropriate workarounds. Maintain support documentation, operational runbooks, and knowledge base articles. Support recurring governance, compliance, and operational activities across supported platforms. Requirements Nitec, Diploma or Degree preferably in Engineering or Information Technology. Min. 1 year of experience in IT Helpdesk, Application Support, Service Desk, or L1/L2 Operations Support roles. Hands-on experience supporting one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, Slack Familiarity with ITSM processes and ticketing tools such as ServiceNow, Jira, or equivalent. Strong analytical and troubleshooting skills with the ability to identify and prioritise issues effectively. Excellent communication and interpersonal skills with a customer-focused mindset. Ability to manage multiple priorities and work effectively in a fast-paced operational environment. A collaborative team player who is organised, detail-oriented, and committed to delivering high-quality support. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: • Contact you about potential opportunities. • Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Elaine Wong (Zoe) l Outsourcing Team ScienTec Consulting Pte Ltd - 11C5781