Hotel Operator [Central]

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $3200 + aws + flexi benefit + staff meals Our client is a leading international hospitality company. They are seeking a professional and service-oriented Operator (Guest Communications) to serve as the central communication hub of the hotel. In this role, you will manage guest calls, coordinate requests across departments, and ensure every interaction reflects our commitment to personalised luxury hospitality. If you have excellent communication skills, enjoy assisting people, and thrive in a fast-paced environment, we would love to hear from you. Key Responsibilities Guest Communications & Assistance Handle incoming and outgoing calls in a professional, courteous, and efficient manner. Respond promptly to guest enquiries, requests, and service-related concerns. Accurately relay messages and information while maintaining confidentiality. Assist guests with hotel information, services, facilities, and local recommendations. Ensure all guest interactions are delivered with warmth, professionalism, and attention to detail. Call Centre Operations Route calls to the appropriate departments and follow up when necessary. Manage wake-up call requests and ensure timely execution. Maintain accurate records of guest communications and requests. Monitor communication channels to ensure service standards are consistently met. Support smooth information flow between guests and hotel departments. Service Recovery & Guest Satisfaction Address guest concerns professionally and escalate issues when required. Follow up on guest requests to ensure timely completion and satisfaction. Support personalised guest experiences by maintaining awareness of guest preferences. Assist in creating positive service recovery outcomes when challenges arise. Cross-Department Coordination Liaise closely with Front Office, Housekeeping, Engineering, Food & Beverage, and other departments. Track guest requests and ensure p…