IT Service Delivery Engineer (Public Sector Projects)

IT Service Delivery Project Management Vendor Management Stakeholder Management SLA Job Scope: Manage daily IT shared services operations to ensure service delivery target, SLAs, and customer satisfaction KPIs are achieved. Oversee service desk activities including incident management, service requests, system changes, and enhancements. Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution. Monitor system performance, service availability, and operational risks to ensure infrastructure stability. Support hardware and software asset lifecycle management, including maintenance planning and upgrade. Assist in managing IT operational expenses, resource utilization, and service-related cost. Identify and implement process improvements to enhance operational efficiency and service quality. Ensure compliance with IT policies, certifications, audits, and governance requirements. Support Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. Participate in IT projects and ensure project timelines and deliverables are achieved. Coordinate with vendors and stakeholders on all IT-related matters to ensure smooth service operations. Provide timely reporting, issue escalation, and updates on service performance and operational matters. Able to provide after-hours and weekend support when required for incident management and critical operational matters. Any other ad-hoc duties as assigned Requirements: Possess a Degree / Diploma in IT or equivalent Possess ITIL / PMP certification is advantageous Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations / Infrastructure Support Possess Stakeholder Management & Vendor Management experience Possess Project Management & SLA experiences Knowledge of IT service management practices and operational standards Experience with ITSM tools such as ServiceNow is advantageous Strong analytical, troubleshooting, and problem-solving abilities Good communication, interpersonal and presentation skills Other Information: Location: CBD Working Hours: 5 Days, Office Hour To apply please click on the APPLY NOW button. We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration. Yoong Poh Feng EA License | 14C7092 EA Registration Number | R1105076