Customer Service Officer

Preferably with administrative and/or customer service experience Email knowledge is a must 6 days’ work week 12-hour shift Stationed in the Office and/or Client premises Perform general administrative duties and other ad-hoc tasks as assigned Supports the day-to-day operations. Proficient in relevant computer applications like MS Word, Excel, and PowerPoint Able to work independently with a positive work attitude Meticulous Assist residents and visitors and attend to their enquiries and feedback. Provide issue resolution to residents’ feedback and escalate issues when necessary. Answer phone calls and email correspondences from residents, authorized representatives, and contractors. Log all calls received promptly and accurately.