Duty Manager (Hotel)

Shangri-La’s Rasa Sentosa, Singapore Job Summary As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience. As a Duty Manager (Hotel) , we rely on you to: Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery Drive enhancements in guest experience by monitoring arrivals, departures, andservice quality throughout their stay Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services Communicate effectively with colleagues to ensure consistent awareness of hotelofferings and operational updates Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations We are looking for someone who: Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment. Experience using OPMS and related hotel front office systems to manage guest services and operations. Educational background related to hotel management is preferred Experience in managing emergency response and crisis management situations We Offer 5-day work week Learning and Development opportunities for career development Medical and insurance coverage Special employee discount within Shangri-La Group Duty Meals and shuttle bus provided If you are the right person, what are you waiting for? Click the apply button now!