Business Support Assistant

Job Description & Requirements SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We offer digital payment and acquiring services to merchants across the region, with a focus on innovation, compliance, and exceptional service. We are now looking for a professional and detail-oriented Business Support Assistant to support our team in day-to-day operations and business coordination. Key Responsibilities Provide daily operational and administrative support to ensure smooth processing of payment transactions and related business functions. Assist in monitoring and reconciling daily payment settlements, identify inaccuracies, and escalate discrepancies to the relevant teams for resolution. Coordinate with internal departments (e.g., finance, customer service, IT) to ensure seamless workflow and address operational issues promptly. Prepare and maintain key operational reports and dashboards (e.g., transaction logs, settlement summaries, incident tracking). Support onboarding, training, and documentation updates for payment processes and compliance requirements. Handle routine enquiries and provide operational support to merchants and end-users on payment-related matters. Ensure all documentation, reporting, and record-keeping are maintained in compliance with company policies and regulatory standards. Assist in the incident management process: track, log, and follow up on operational issues till closure. Participate in regular reviews of operational processes, suggesting improvements to enhance workflow efficiency and controls. Take on any other ad hoc tasks or projects as assigned. Requirements Minimum Diploma or equivalent preferred; fresh graduates may be considered. At least 1-2 years’ experience in operations, finance, payments, or a similar role (preferred but not required). Proficiency in Mandarin—both written and spoken—is required to liaise with Mandarin-speaking clients, merchants, or partners and to handle documents or communications in Mandarin. Strong attention to detail, organisational skills, and ability to multi-task in a fast-paced environment. Proficient in Microsoft Office applications—especially Excel and data tracking. Good interpersonal, teamwork, and problem-solving skills. Able to work independently with minimal supervision, yet be a team player. Knowledge or experience with payment platforms, electronic payments, or fintech operations will be a strong advantage. Willingness to occasionally work outside standard hours if business operations require. Additional Attributes Positive attitude with a sense of initiative and responsibility. Able to work under pressure and maintain accuracy with high transaction volumes. Customer-oriented mindset and strong oral/written communication skills (in both English and Mandarin).