Head , Centro

Company Overview CENTRO is an integrated dining and entertainment concept linked with Shaw Theatres, combining restaurant dining, café, grab and go, bar, in-theatre dining, private events, and curated experiences within cinema environments. Job Summary The Head, CENTRO leads overall operations, commercial performance, brand development, and expansion across multiple CENTRO locations, driving growth through strategic leadership of dining, events, marketing, and financial management. Responsibilities Lead and oversee CENTRO operations across multiple sites, including restaurant, café, bar, grab and go, in-theatre dining, events, and private functions to ensure consistent service standards and operational excellence Manage revenue streams by monitoring sales performance, controlling costs, and optimizing margins to maximize profitability across all CENTRO outlets Collaborate with finance and senior management to develop budgets, forecasts, pricing strategies, and conduct performance reviews for continuous commercial improvement Identify and implement strategies to increase spend per guest, repeat visits, event revenue, corporate bookings, partnerships, and cross-selling opportunities with Shaw Theatres Recruit, train, and develop the CENTRO team to build a high-performing workforce aligned with business goals Coordinate marketing efforts and partnerships to enhance CENTRO brand awareness, increase footfall, and drive sales through campaigns, promotions, private event packages, cinema tie-ins, and seasonal activations Ensure consistent brand positioning and customer experience across all locations and touchpoints Lead new site launches and support logistics, staffing, and operational readiness during key trading periods, events, and peak business times Work collaboratively across operations, marketing, finance, events, partnerships, and senior management to support business growth and system development Preferred competencies and qualifications 8 to 10 years of relev…