About this role
About the Role We are looking for a hands-on IT Engineer to support infrastructure and systems operations. You will handle escalated technical issues, support servers and Microsoft 365 environments, and work closely with internal teams and vendors to resolve incidents. This role is suitable for candidates with 3 years of IT support experience who are ready to step into Level 2 responsibilities. Job Description Handle escalated tickets from Level 1 support Support Windows Server, Active Directory, DNS & DHCP Administer Microsoft 365 / Azure AD (user & identity troubleshooting) Perform firewall & VPN rule support (under approved changes) Support virtualization (VMware / Hyper-V) Perform backup & restore operations Assist in server patching and maintenance activities Troubleshoot security alerts (EDR / endpoint-related issues) Prepare simple RCA and technical documentation Requirements Diploma or Degree in Information Technology / Computer Science (or equivalent experience) 3 years in desktop support / infrastructure support with admin exposure Experience with Windows Server & Active Directory Familiar with Microsoft 365 administration Basic firewall / VPN troubleshooting knowledge Exposure to virtualization or backup solutions Able to troubleshoot independently and document findings Basic scripting (PowerShell) is a plus Good To Have Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent CompTIA Network+ / Security+ ITIL Foundation Working Arrangement Onsite / Hybrid (depending on project) May require occasional after-office support (rostered) Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Registration No: R24121542
What they're looking for
Microsoft 365Active DirectoryPowerShellDesktop Support
About Shiny People HR Consultancy Pte. Ltd.
Industry: Professional & technical services
Frequently asked questions
What does a Junior Engineer (Level 2) – Infrastructure & Systems Support at Shiny People HR Consultancy Pte. Ltd. do?
About the Role We are looking for a hands-on IT Engineer to support infrastructure and systems operations. You will handle escalated technical issues, support servers and Microsoft 365 environments, and work closely with internal teams and vendors to resolve incidents. This role is suitable for cand…
What skills does this Junior Engineer (Level 2) – Infrastructure & Systems Support role need?
Key skills for this role include Microsoft 365, Active Directory, PowerShell, Desktop Support.
How much does a Junior Engineer (Level 2) – Infrastructure & Systems Support at Shiny People HR Consultancy Pte. Ltd. pay?
This role lists a salary of S$3,000 – S$4,000 per month.
Is this Junior Engineer (Level 2) – Infrastructure & Systems Support role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Junior Engineer (Level 2) – Infrastructure & Systems Support role?
You can apply directly on Shiny People HR Consultancy Pte. Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.