Wellness Salon Receptionist

Front Desk Executive / Receptionist (Full-Time) Location: Paragon Shopping Centre, Orchard Road (Directly connected to Somerset MRT) Key Responsibilities 1. Client Experience & Front-of-House Welcome walk-in clients warmly and professionally, in line with the premium brand standards of Shugar Prestige Introduce available services, packages, and ongoing promotions with confidence and clear product knowledge Manage smooth check-in and check-out experiences, including payment collection, receipt issuance, and package redemption Maintain the cleanliness, organisation, and presentation of the reception and lounge areas at all times 2. Omnichannel Enquiry Management Act as the first point of contact across all digital channels, responding promptly and professionally to enquiries via WhatsApp, WeChat, Xiaohongshu (RedNote), Facebook, Instagram, TikTok, and Lemon8 Follow up on inbound enquiries and convert them into confirmed appointments through attentive service and strong product knowledge Maintain a consistent, brand-aligned tone of communication across all customer touchpoints, both online and offline 3. Appointment & System Administration Use BeauteSoft or WESS salon management systems to handle appointment scheduling, client records, billing, and package tracking Coordinate closely with the therapist team to optimise booking flow, minimise waiting time, and support seamless daily operations Ensure client profiles, service histories, and membership records are accurate and kept up to date 4. Admin & Operational Support Prepare daily operational summaries, including appointment volume, sales records, and payment reconciliation Assist with general administrative duties such as filing, front desk inventory checks, and updating operational documents Work closely with the salon manager to highlight operational issues and maintain service standards Requirements Minimum 1 year of experience in a customer-facing role within the beauty, wellness, retail, or hospitality indu…